Chapter 37: Not Necessarily Yao Jia handed the phone to Lin Qian, who pulled up a chair and sat behind Yao Jia to take the call. Lin Qian first calmed the customer's emotions, then patiently explained that the issue needed to be handled by Heyi.com first. The installation fee in question had nothing to do with Kunyu Electric, so only Heyi.com could resolve it. This was not Kunyu Electric shirking responsibility. Furthermore, Kunyu Electric would not sit idly by. "We will communicate and negotiate with…